Aerospace Technical

Customer Service Executive

Singapore
Work Type: Contract
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Location: Sepang
Working hours: 12 Hours shift work (8pm – 8am)
Shift pattern 2 on 2 off
Job Requirements & Key Responsibilities:
  1. Responding & Handle AOG and Priority Requirements/Orders:
  • Directly handle customer inquiries and sales support requests for critical parts or orders during after-hours and weekend shifts via email, phone, or chat.
  • Process orders, quotes, and updates using CRM or ERP systems.
  • Assist sales team with documentation, follow-ups, and lead tracking.
2) Customer Communication:
  • Written and verbal communication in [English].
  • Professional and courteous in high-pressure situations.
  • Communicating with customers to clarify their needs, manage expectations, and provide updates on part availability and delivery.
3) Problem Solving:
  • Locating and sourcing necessary parts from various sources, including company inventory, OEMs, or other airlines, and ensuring timely delivery to the customer. Professional and courteous in high-pressure situations.
  • Identifying and resolving issues related to AOG requests, such as part availability and delivery challenges.
4) Documentation and Reporting:
  • Maintain accurate records of communication, part sourcing, delivery information, issues resolved and transactions processed.
  • Capable of troubleshooting customer issues or order problems independently.
  • Escalate complex issues to appropriate departments when necessary.
  • Provide shift handover reports to the day sales support team.
5) Availability & Flexibility:
  • Must be available to work during non-standard hours, including evenings, weekends, and holidays.
  • Ability to prioritize tasks, manage time effectively, and work independently & respond promptly to urgent sales-related requests outside normal business
Education:
  • Diploma Marketing, Communications, or a related field (preferred but not always required).
Experience:
  • 1–3 years in a sales support, administrative, or customer service role.
  • Prior experience in after-hours or shift-based support is a plus.
Technical Skills:
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM tools (e.g., SAP, IFS).
  • Comfortable using remote work and communication tools (e.g., Zoom, Teams)..
Personal Attributes:
  • Self-motivated and able to work independently.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and manage time effectively


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